Frequently Asked Questions

All orders are completed through Lacie’s Designs on Etsy.
Message me through Etsy or e-mail with your idea and I will send over mock ups for you to look over. We can make any changes you would like to the mockup. After you approved the mockup I will set up a custom order link on Etsy for you to check out. Once the final mock up has been approved we are not responsible for any incorrect information or spelling.
Each item is made to order, please allow 3-5 business days for your order to be completed before being shipped. Orders are completed on Thursday and shipping occurs on Friday mornings. If a rush order is needed, please contact me before purchasing, extra charges will be added. Orders are mailed through US Postal Service (USPS). Once the order is in the hands of USPS I will contact you with tracking (if applicable). I am not responsible for the amount of time it takes to get to you. You may contact the USPS with any issues once it has been shipped.
All sales are final, because all items are made to order so we do not offer returns or exchanges. We do not refund, exchange or discount for issues while installing your vinyl or iron-on decal. We also recommend having a second person to help put large decal on the wall.
Please send me a message through Etsy or e-mail within 7 days of receiving your order with a picture of the damage. If USPS loses your package while in transit, we will send you a new item.
Vinyl Decals will never be folded. All decals will be sent in a box/cardboard roll or in a flat envelope depending on the size. Bodysuits will arrive in a teal envelope.
I use vinyl decal called Oracal 631 Matte removable vinyl. It is safe for use on walls and has an indoor life of 3 years. Decals will stick to most smooth walls, wood, chalkboard, glass, and mirrors. Contact me if you would like a sample you can try on your wall or surface.   Vinyl wall decals are not reusable once they have been installed. We recommend having a second person to help put large decal on the wall.
Baby bodysuits may run a little small, the size is a guideline but with all sizes, they will vary. I recommend buying the size above if you are not sure which size you need. We do not offer refunds or exchanges if the size is incorrect.

Do you have more questions? Contact us!